Shipping and Returns

Shipping
All items purchased from WinCon Design & Resource include free shipping unless otherwise noted.

We currently ship to the Continental United States only (excludes Alaska & Hawaii).

Most orders are shipped in within 24-48 hours from the time of the order is placed, unless otherwise noted. Shipping times generally range from 5-7 days depending on the item shipped. When shipping items by freight, some shipping times may be longer. In the event an item will take longer than 5-7 days to ship, the buyer will be notified. Please refer to manufacturer's shipping policy's that apply below.

Returns
All customers wanting to return an item must request an RGA (Return Goods Authorization) number either via phone, or email atorders@wincondesignresource.com.

Please provide the following information in your e-mail or to a customer service representative:
Your Company Name (if applicable)
Your Name
Order Number
Item Number of item(s) to be returned
Condition of the items to be returned (Complete or Missing pieces/parts or Undamaged or Damaged)
Reason for Return Request

In all cases the RGA must accompany the returned merchandise. Please make sure to clearly mark your RGA number on the shipping label of your package. We are not responsible for items that do not arrive to the return shipping destination. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery. All goods must be returned within 30 days of original purchase date. There are NO returns on custom ordered products. Please note that we are unable to issue a credit for any shipping costs associated with the delivery and/or the return of items. In the event that we sent you the wrong item(s), we will pay for all shipping costs associated with the shipment to your location and back to the shipping destination. In some cases a restocking fee may apply. Failure to comply with these conditions may result in additional charges or refusal of merchandise upon return. WinCon Design & Resource is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner's manual. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence. Please refer to manufacturer's terms that apply below.

Gravity Glas
1. Return merchandise will not be accepted without a Return Goods Authorization # (RGA) issued by Gravity Glas.
2. All RGA requests must be submitted by the purchasing showroom via email or fax with the following information: original purchase order number, item(s) to be returned, reason for return and showroom contact information.
3. Once requested, an RGA # will be assigned and emailed or faxed back to the showroom.
4. Merchandise must be labeled with RGA # and returned in its original packaging within 10 business days.
5. If requesting replacement of returned merchandise a new purchase order must be emailed or faxed referencing the RGA #.
6. Credit will not be issued until merchandise is received in good condition and inspected by Gravity Glas.
7. Gravity Glas is not responsible for merchandise returned in any packaging other than the original foam packing, contents and original box.
8. No credit will be issued for unauthorized returns
9. Authorized return of merchandise in new/unused condition
a. Within 60 days of receipt = 25% restocking fee
b. 61-120 days of receipt = 50% restocking fee
c. Over 120 days of receipt = merchandise will not be authorized for return
10. A replacement purchase order must be emailed or faxed to waive restocking fee.

Barclay Products Limited and Franz Viegener products.
No merchandise will be accepted for return without a written Return Goods Authorization (RGA). RGA requests must be submitted by WinCon Design and Resource Group. All returns must state the reason for the return. Returns made for reasons other than our shipping error, or because of defects in material or workmanship may be subject to a 25% restocking charge.

Americh Corp products
1.Restocking Charge apply. Restocking Charge fee can be obtained through WinCon Design and Resource Group.
2.All Americh Corp products must be accompanied by an RGA (Return Goods Authorization) form, which can be obtained through WinCon Design and Resource Group, and must accompany the returned merchandise.
3.Payment for all freight charges to return product to Americh Corp. (including original shipping and return shipping charges) are the sole responsibility of the purchaser.
4.Merchandise must be returned to Americh Corp. in original condition and packaging.
5.Merchandise must be returned to Americh Corp. within 30 days of original invoice date.
6.NO returns on custom products.

Sonia
Products may not be returned for credit or replacement without prior inspection and WRITTEN AUTHORIZATION FROM SONIA. Any R.G.A.'s must be requested in writing and can be obtained through WinCon Design and Resource Group. The request must show the P.O. number, invoice number (if available) and reason for return. After we have received your request we will email you an approval that will need to be sent with your return. Sonia restocking fee is 25% net. In the event a product needs to be re-boxed for resale, we will charge a Net 15% reboxing fee.

Mico/Justyna
Return goods will not be accepted without prior written notification by customers. All returns must be sent back with in another box. Authorized returns of non-defective goods are subject to a 25% restocking charge. Any product purchased over 120 days will not be authorized for return. A full credit will be issued for items we deem to be factory defective items or incorrectly shipped items only if properly packaged. Such items for any credit to be issued must arrive in 100% resalable condition. No deductions allowed!

Dornbracht
Dornbracht will accept as return goods only products which are defective because of poor workmanship or materials. Please Note: Only the part or parts of complete sets which are defective will be accepted for return. For example, a damaged handle does not require the return of the complete widespread fitting.
Authorization for the return of goods will be determined under the conditions of sale and limited warranties. Under no circumstances will merchandise be accepted for return with out prior express written authorization.
The value of the returned merchandise will be determined following a physical inspection of the materials received. A credit for those items determined defective will then be issued.
Factory defective items or incorrectly shipped items will be given full credit upon receipt and inspection. Authorized returns of non-defective goods are subject to a 25% restocking charge with in 60 days of receipt, and 50% restocking charge with in 61-120 day of receipt. Any product purchased over 120 days will not be authorized for return.

Interfold
For returns of lamps to interfold, Inc.
1. Contact us for return authorization and authorization number.
2. Pay cost of shipping. Ship to: Interfold, Inc., 1 East First South, Cowley, WY 82420.
3. 20% restocking fee.
4. Credit will be issued upon inspection and there is no damage to the shade.
5. Follow repacking instructions below:

Repacking Lumalight Returns
1. Roll the shade with colored corrugated side inside.
2. Place in plastic bag it came in.
3. Place bagged shade into box.
4. Drop mailing tube into box inside the rolled shade. The tube contains power cord, bungees, and plastic buttons.
5. Place packing paper inside the rolled shade on the mailing tube.
6. Place bulbs on packing paper inside rolled shade
7. Insert disassembled caps in a corner outside of the rolled up shade.
8. Place another packing paper on top of the shade and put instruction sheet in last.
9. Seal the box with strapping tape.